Privacy Policy

A legal disclaimer

PRIVACY POLICY

Last Updated: 26 September 2026

Company: KOLISTEFRE INDUSTRIES PRIVATE LIMITED
Brand: KOLISTEFRE

KOLISTEFRE INDUSTRIES PRIVATE LIMITED ("KOLISTEFRE", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of customers and visitors who use our website, mobile application, products, and services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

1. INFORMATION WE COLLECT

Depending on how you use KOLISTEFRE, we may collect the following information:

A. Account Information

When you create or use an account, we may collect:

Name
Email address
Mobile/phone number
Login and account information
Profile information that you choose to provide

B. Order and Delivery Information

When you purchase products or services, we may collect:

Name of recipient
Delivery address
Billing address, where applicable
Phone number
Order details
Order history
Delivery and tracking information

C. Payment Information

Payments may be processed through third-party payment service providers.

KOLISTEFRE may receive limited transaction-related information such as payment status, transaction reference, or payment method information. We do not intend to store complete card numbers, CVV numbers, PINs, or other payment credentials on our own systems unless specifically required and lawfully handled by an authorised payment provider.

D. Customer Support Information

If you contact us, we may collect information contained in your messages, complaints, refund requests, return requests, or other communications.

E. Technical Information

When you use our website or application, certain technical information may be collected automatically, such as:

IP address
Device type
Browser type
Operating system
App/device information
Approximate usage information
Pages or features accessed
Date and time of activity

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

Create and manage your account
Process and fulfil orders
Deliver products and services
Provide order tracking and delivery updates
Process refunds, returns, cancellations, and customer requests
Provide customer support
Communicate important information regarding your account or orders
Improve our website, application, products, and services
Maintain security and prevent fraud or misuse
Personalise certain features and experiences
Send promotional communications where permitted and where applicable
Comply with applicable legal and regulatory requirements

We aim to collect and use personal information for clear and legitimate purposes. Indian privacy rules have historically required organisations to state the purposes for collection and use and to publish a privacy policy.

3. COOKIES AND SIMILAR TECHNOLOGIES

KOLISTEFRE or service providers supporting our website/application may use cookies and similar technologies.

These technologies may help us:

Keep you signed in
Remember preferences
Maintain shopping-cart functionality
Understand website usage
Improve performance and security
Provide relevant features and communications

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website features.

4. HOW WE SHARE INFORMATION

We do not sell your personal information as a standalone product.

We may share information when necessary with trusted service providers that help us operate KOLISTEFRE, including:

Payment service providers
Delivery and logistics partners
Technology and hosting providers
Website/application service providers
Customer-support providers
Security and fraud-prevention providers
Professional advisers where necessary
Government authorities or law-enforcement agencies when legally required

Service providers may process information only as necessary to provide their services or fulfil applicable legal obligations.

Where personal or sensitive information is transferred to another organisation, appropriate legal and security requirements should apply. Indian rules also address disclosure and transfer of sensitive personal data.

5. DATA SECURITY

We take reasonable technical, organisational, and operational measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Indian rules recognise reasonable security practices and documented information-security measures as part of protecting information.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing products and services
Maintaining account and transaction records
Handling returns, refunds, and disputes
Meeting legal, tax, accounting, and regulatory requirements
Preventing fraud and security issues
Resolving complaints or legal claims

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

7. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Request information about how your personal data is being processed
Raise a privacy-related complaint

Where applicable, KOLISTEFRE will provide appropriate methods for exercising these rights.

8. WITHDRAWING CONSENT

Where we process personal information based on your consent, you may withdraw that consent through the method made available by KOLISTEFRE.

Withdrawal of consent may not affect processing that was already lawfully carried out before withdrawal.

Where required by applicable rules, withdrawal should be reasonably easy to perform compared with the way consent was provided.

9. CHILDREN'S PRIVACY

KOLISTEFRE does not knowingly seek to collect unnecessary personal information from children.

Where applicable law requires parental or guardian involvement or additional safeguards for children's personal data, KOLISTEFRE will follow those requirements.

10. THIRD-PARTY SERVICES AND LINKS

Our website or application may contain links to third-party websites, services, payment providers, delivery services, or other platforms.

Those third parties may have their own privacy policies and terms. KOLISTEFRE is not responsible for the privacy practices of third-party services that it does not control.

We encourage users to review the privacy policies of third-party services before providing information to them.

11. INTERNATIONAL DATA TRANSFERS

Some service providers used by KOLISTEFRE may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, KOLISTEFRE will seek to comply with applicable Indian laws and other applicable legal requirements.

12. DATA BREACHES AND SECURITY INCIDENTS

If KOLISTEFRE becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and provide notifications where required by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make significant changes, we may provide an appropriate notice through our website, application, email, or other available communication method.

The updated policy will show the revised "Last Updated" date.

14. CONTACT US

For privacy questions, requests, complaints, or concerns, please contact KOLISTEFRE INDUSTRIES PRIVATE LIMITED through the official contact details provided on the KOLISTEFRE website or application.

Company: KOLISTEFRE INDUSTRIES PRIVATE LIMITED
Brand: KOLISTEFRE
Privacy Contact: [Add official privacy/contact email]
Address: [Add official registered/business address]
Website: [Add official KOLISTEFRE website]

15. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any privacy-related dispute or issue shall be handled in accordance with applicable Indian law and the applicable jurisdiction of the company.

16. ACCEPTANCE

By using the KOLISTEFRE website, application, products, or services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent or another legal basis for processing personal information, KOLISTEFRE will rely on the appropriate legal basis for that processing.